A Letter from
“To be perfectly blunt, being a
bald chick sucks. When I first started losing my hair at the age
of 18 I was really stressed out about it but I thought to
myself, I'm a girl so surely I won't go bald like guys do, this
totally has to be a temporary thing, I have nothing to worry
about! Boy was I wrong! As the years went by I kept on losing
more and more hair. I thought it was perhaps my diet, maybe
stress, or maybe I had an iron deficiency, I just didn't know.
All I knew for sure was that my hair loss was occupying my every
thought and consuming me. I lost all my self-confidence and
Read Mandeep's entire letter here.
“It’s only hair” were the words spoken
by a woman who has a beautiful head of natural hair, who just had a
bad haircut, luckily for her she knew it would grow back . This got
me thinking – well easy for you to say, “It’s only hair”, but what
about those women who for one reason or another have lost their
hair. What a traumatic experience they/we go through. I can say this
because when I was in grade 12, I developed alopecia at the crown of
my head which was the size of a silver dollar. Thankfully with a
topical prescription my hair grew back. 15 years later on another
occasion in my early 30’s I experienced another bout of alopecia on
the side of my head, this time about the size of my palm. I had to
undergo a series of painful steroid injections in my scalp;
thankfully once again my hair grew back. How often we take things
for granted without realizing how fortunate or lucky or even how
blessed we are.
I first learned about Continental Hair
when I took my neighbor, who is a very young woman and is battling
cancer. The circumstances for our visit were to get help with a wig.
The outcome of that visit was an experience that I will never
forget. As she told her story to the owner of the establishment, an
overwhelming display of compassion and generosity was extended to my
neighbor, and what she received was truly an amazing gift. A gift
from the heart is how I would describe it.
Michael Suba, I want to thank you for
your seeing the bigger picture regarding my young neighbor who I
also call friend. As you and your team are well aware, there are
various reasons why wigs are required for which you provide
services. I would say that for those individuals undergoing a
serious illness battling cancer and not knowing whether or not they
will outlast the disease is perhaps often an unanswered question,
and this was the bigger picture you were aware of concerning my
Once again thanks to you and your
wonderful staff and all of your best efforts to take care of the
needs of your clientele in helping them to feel good and look good!
Continue the great work, and as you know the greatest pleasures and
rewards often come out of giving.
“The best and most beautiful things in
the world cannot be seen or even touched; they must be felt within
the heart.” Helen Keller
Sincerely with much gratitude,
Carolyn, neighbor and friend of June
Karen, 42, was going through a highly
stressful time in her life when she noticed her hair starting to
come out-in handfuls. That was eight years ago and Karen was deeply
traumatized by her hair loss, on top of the stress she was already
undergoing in her personal life.She began an online search and
credits living in Toronto, a large city with many salons and
services, however, not all products are equal or ideal.
“I was relentless in my search for
excellent quality and many salons offered seemingly high quality
hair pieces that they claimed to look and feel natural.”says Karen.
“I visited a lot of the salons and found in my search Continental
Hair provides not only the best quality hair but the genuine warmth,
sensitivity, creativity and professionalism of the entire staff that
can’t be matched.”
For women like Karen, privacy is
another concern and Continental provides a private, safe environment
for their clients. For women unable to come to their Toronto
locations, Continental Hair provides a unique online consultation
that allows women suffering with hair loss to speak confidentially
to Michael Suba in the comfort of their own home using their home
computers. It’s a service that Michael feels directly impacts those
women who are feeling alone and isolated.
February 10, 2012
Everyone says it, but it does not
always translate into reality. I got an email from a woman that was
very upset. She is a cancer patient and had bought a wig from a wig
salon at her hospital (not Continental Hair’s wig salon at The
Odette Centre, just to let you know) and was not at all happy. Why?
Because they refused to style it. Any wig, even a synthetic like the
one that she purchased, needs to be styled. But they said that not
only could they not style it, but that no one should either. It
would ruin it.
Well, she heard about us and asked if
we could help. I emailed back to her that its not usual for us to
work on someone else’s stuff but I would make an exception for her.
I told her it would cost $150 and we could not take any
responsibility for the outcome. I know that does not sound very
accommodating but it was more than she was getting anywhere else.
She came in this afternoon. I was not
here and did not even meet her. However, after I got back from
wrestling with my Toyota dealership (well, that is not entirely
fair, they were very nice), I got this email which I immediately
shared with my staff, and now with you.
I want to sincerely thank you so much
for allowing me into your salon. We received the upmost exceptional
service ever at your salon today! I went in very sad and depressed
about a wig that I purchased for a great deal of money that I
refused to put on because I just hated to look at myself in the
mirror. Corale was my stylist and she was so kind., helpful,
knowledgable and professional. She made my experience today life
changing along with all the other stylists in the salon today. You
have the best staff.”
Its nice to know that I don’t even
need to be here and people are happy. I might not want to advertise
that too much though.
I started saying it in the ’80s, a wig
out of a box looks like a wig out of the box. You can’t wear a suit
without it being tailored. Its just the same thing. Actually,
usually it takes more than one styling session as it sometimes needs
to be “tweaked” as we call it around here. So make sure that when
you are looking for something that they not only will style it, and
that they stand behind their styling, but that you can still get it
Have a great weekend. Making someone
this happy has already made mine.
July 5, 2011
Carolyn Martin was just nine years old
when she first started losing her hair to Alopecia, a common
autoimmune skin disease resulting in the hair loss. Her struggles
with Alopecia continued throughout her youth and then worsened when