A long time client came in yesterday to order another pastiche. I was surprised when she opened her bag and pulled out a ‘topper’ from someone else.
“I need to have another postiche wig, Michael.” She said. “This isn’t yours.” I looked at it and said “I know.” I felt a little betrayed but it was nothing personal.
“I don’t think its real hair. I just got it because they were close by.”
“Oh, it is real hair,” I said, “Just not the type you have gotten used to.”
“Well, let’s make one up right, Michael.”
“That is what we are here for.”
And we did.
Dear Diary,
There are some clients that just make your day, like Mary. She has been coming to me for over 10 years. She has alopecia totalis and used to get me to make model full cap prosthetics. Two years ago she took my advice and went with one of our virgin hair Jay cap wigs that we keep in stock and just loved it. She came in today to get a new one and she told me all about how much she loves the new design. The thing is, like many of my clients I do not see her for years at a time since she takes care of her hair herself. But she told me that she works nearby and she sees me occasionally walking to work.
Mary is the type of person that has her smile light up a room and I am so happy to have her as a client pleased with my work. There are some people in the world that I do not get along with, some of whom I am quite pleased that I don’t, but Mary is one of those that if you don’t get along with her its not because there is something wrong with her, its because there is something wrong with you.
She got a new one today. Just like the last one, a short and sassy blonde with lots of layers. She is going to wait on any highlighting to see how it plays out. I hope that I do not have to wait another two years before I see her again.
Dear Diary,
Here is a letter from a wonderful mother…
Dear Michael:
I would like to take a moment to say thank you. My daughter, a young professional at this point, has been experiencing degrees of alopecia for the last 10 years. She has been brave and stoic but as gals we all know our hair says a lot about us at first glance. She has had “lots” of wigs, from natural to micro fibre, expensive to less expensive. The highlight of our recent trip to Toronto was the short time spent with you and your staff.
Compassionate, knowledgeable and professional…She felt respected and understood. We did not come in search of 2 wigs but left elated at the possibility of 2 different looks. Now cut and coloured to her choices and personality, she stands taller, smiles brighter.
Michael to you and your staff, thank you. This experience was not only about the quality and fit of the wigs, but about you and your approach.
Our thanks but especially from me as a Mom!
LC
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It was very funny today. I had a very nice lady come in with her daughter. Our receptionist, Elfi, saw that she was not in our data base so decided that she must be a new client. But when I went to the front to greet her I thought she looked familiar. When she was settled in I asked if she had been here before. She said yes she had, but that was three years ago. She took off the pastiche she was wearing (it still poked great, I had not spotted it at all) and said that it was time for a new one.
I looked inside and saw the purchase order number. I asked, “Are you sure this was only three years ago?”
“Yes,” she replied, “I coloured it a little but it is only three years since I have been here.”
I pulled her custom order file and smiled. You were here in September of 2008, thats six years ago.
She was floored. Her daughter laughed. I said, “You know, for a six year old pastiche this is looking really nice.”
She is getting a new one. I told her I would colour the old one down and she could use it as a ‘beach piece’. I told them it should be here by the end of September and they left happy.
Dear Diary,
I have been getting calls all month asking me to style wigs that were purchased elsewhere. I have to explain to these callers that I can’t do that. The reason being that years ago I made an exception. It was a cancer patient and she really asked me saying that she was desperate and that she would sign a waiver and so whatever we asked. Well, she did sign a waiver and she left happy. But two days later she was back with her sister. It seems that her sister did not like the cut and had decided that we needed to pay for the wig that we had “ruined”. This was not going to happen. I explained the circumstances. She would not listen. I showed her the waiver. She waved it away. The actual client and cancer patient was sitting there silent with her head bowed. She would not reply when i asked her what she wanted me to do. Her sister would not let her say anything. I replied that all I could do was replace the wig with one of my own, and that they would have to take it elsewhere to have it cut in. This was not acceptable. Well, at least at first. After much verbal abuse the sister stated that she would take my wig and run my name through the mud. Well, it happens.
So I do not cut other people’s stuff. But I still try to help. I had two calls TODAY about this. One woman had been sold a full wig that really did not suit (or fit) her. She came with a friend and started looking a a pastiche (topper). For fun we tried on a medium brown over her blonde hair and she LOVED it. Her friend just went wild for it. So we coloured her hair to match the brown pastiche and she was ready for the weekend. She was so happy.
And to tell you the truth, there was no saving the wig she had bought. She will be donating it to Princess Margaret Lodge to be given away to a needy cancer patient. It was a large Orthodox Jewish wig and it was too much hair and too much cap for a petit woman with thinning hair.
