I go to conferences. Sometimes I learn something. The last few times I have been there to teach something. But the one thing that gets me is the “sales seminar”. I understand that there are many salespeople out there that do not know how to sell. Just like there are many other people out there that do not really know their jobs and need to be ‘upgraded’ and ‘motivated’. But...
Friday. Its the end of day Friday. (End of days friday?) Most people look forward to the weekend at this point. Me? I gotta work Saturday. Late weekend Mike, they call me. As the staff is filing out, looking forward to their evening plans, the phone rings. The area code on the call display is not familiar. I pick up. A silky southern accent goes in my ear. “Hello, I’m...
We have a new office manager here at Continental. Her name is Mary and she is terrific. She has had a lot of experience doing this, and doing it for surgeons, so she is fitting right in very quickly. She has quite the demanding job. She not only handles what I call the ‘front desk’ with the phones and the scheduling and the register. But she also takes care of...
I got a call last week from a hair replacement centre in Los Angeles. It was kinda bizarre. At first it was one of their sales staff saying that they were having trouble with their suppliers. I told them that I had heard that many studios were dissatisfied with what they have been getting over the past few years. Then he asked me where I got my wigs and hair...
Over the weekend a woman and her daughter came to see me. It is not unusual for a woman to be apprehensive about seeing someone about her hair loss. It is not easy. But she was downright scared. She sat down and we were talking and I finally said, “It’s okay. You can breathe now.” She looked at me and smiled. She understood that the hard part, getting herself to...
If there is anything that I’ve learned in my short career it’s that anything creatively done, (example drawings, paintings, hair color, haircut,) is subjective to those who are judging it. I’m trying to learn sooner than later that you cannot please everyone no matter how much heart or effort or skills you put into your work. This is actually a difficult concept to grasp, and I think that it’s probably...
