Dear Diary, I have been getting calls all month asking me to style wigs that were purchased elsewhere. I have to explain to these callers that I can’t do that. The reason being that years ago I made an exception. It was a cancer patient and she really asked me saying that she was desperate and that she would sign a waiver and so whatever we asked. Well, she did...

Dear Diary, It was a real treat today. I had three clients that I had not seen in ages. Marilyn, who wears one of my ‘Jay’ European wigs, had not been in to see me since 2010. She loves these caps because they are fitted for a woman with very little or no hair. Mimi did a great job hi-kiting and cutting her in. Then I had Helena come in...

Dear Diary, I had a call from my oldest client today. Its strange that this is a woman that has been buying her wigs from Continental Hair for over 30 years and I have never seen her. My mother first worked with her in the early ‘80s but then she moved out of the province. But a couple of times a year she calls up and orders the same synthetic...

A Real Letter, from an Actual Continental Hair Client. It all started with a dime-sized bald patch on the left side of our six-year old daughters head back in August. A week later, with a misdiagnosis of Ringworm, and a patch that had now doubled in size, we knew this was something much more serious. Alopecia Areata was the diagnosis given. “The Unpredictable disease”. We watched as new patches came...

This is a horrible thing in any business, but it does happen. I was recently doing a Look Good Feel Better presentation up at Toronto Sunnybrook Regional Cancer Centre and was half way through my presentation about wigs when a woman asked me to examine hers. I told her that it was machine made, with processed Asian, human hair. She was so upset that she started crying. She had been...

I was doing my best to keep as many balloons in the air at the salon last week when I saw one of my newer clients getting cut in. She is undergoing chemo and is a very sweet woman and I asked if Corale, her stylist, was treating her right. She said of course. Then she asked me a question. “Michael, do you remember your grade 3 teacher?” I looked...