Dear Diary, A long time client came in yesterday to order another pastiche. I was surprised when she opened her bag and pulled out a ‘topper’ from someone else. “I need to have another postiche wig, Michael.” She said. “This isn’t yours.” I looked at it and said “I know.” I felt a little betrayed but it was nothing personal. “I don’t think its real hair. I just got it...
Dear Diary, There are some clients that just make your day, like Mary. She has been coming to me for over 10 years. She has alopecia totalis and used to get me to make model full cap prosthetics. Two years ago she took my advice and went with one of our virgin hair Jay cap wigs that we keep in stock and just loved it. She came in today to...
Dear Diary, Here is a letter from a wonderful mother… Dear Michael: I would like to take a moment to say thank you. My daughter, a young professional at this point, has been experiencing degrees of alopecia for the last 10 years. She has been brave and stoic but as gals we all know our hair says a lot about us at first glance. She has had “lots” of wigs,...
Dear Diary, It was very funny today. I had a very nice lady come in with her daughter. Our receptionist, Elfi, saw that she was not in our data base so decided that she must be a new client. But when I went to the front to greet her I thought she looked familiar. When she was settled in I asked if she had been here before. She said yes...
Dear Diary, I have been getting calls all month asking me to style wigs that were purchased elsewhere. I have to explain to these callers that I can’t do that. The reason being that years ago I made an exception. It was a cancer patient and she really asked me saying that she was desperate and that she would sign a waiver and so whatever we asked. Well, she did...
Dear Diary, It was a real treat today. I had three clients that I had not seen in ages. Marilyn, who wears one of my ‘Jay’ European wigs, had not been in to see me since 2010. She loves these caps because they are fitted for a woman with very little or no hair. Mimi did a great job hi-kiting and cutting her in. Then I had Helena come in...
