Stock shipments can be like a box of chocolates. (You know where this is going right?) When you are dealing with people on the other side of the world sometimes the slightest miscommunication can spell disaster. Fortunately disasters are rare. Quite possibly because Continental Hair has been working with roughly the same people for years and that I fly over to meet with them on a regular basis. One of...
We have a new office manager here at Continental. Her name is Mary and she is terrific. She has had a lot of experience doing this, and doing it for surgeons, so she is fitting right in very quickly. She has quite the demanding job. She not only handles what I call the ‘front desk’ with the phones and the scheduling and the register. But she also takes care of...
I got a call last week from a hair replacement centre in Los Angeles. It was kinda bizarre. At first it was one of their sales staff saying that they were having trouble with their suppliers. I told them that I had heard that many studios were dissatisfied with what they have been getting over the past few years. Then he asked me where I got my wigs and hair...
I looked at the schedule this morning just like I always do and saw that one of my consultations was a current client. I did not recognize the name so I looked it up in the computer’s files. Still nothing. That meant that the client’s last visit was over four years ago. I would have her full details on the accounts computer kept off site. So I had no idea...
I had three clients come to see me on Saturday. These women have been clients for a long time so it is always great to see how things are moving along in their lives. They all have thinning hair caused by androgenetic alopecia. The first one was someone that I had not seen in years. She came in with her mother, like she did the first time three years ago....
A long time ago there was a hair designer in Toronto. One day a client walked in and told him of her appointment with a dermatologist. Okay, I’ll drop the fairy tale style. But this did really happen. My client was in her 20’s back then. She was very young and very attractive and still in school. But she had been thinning since she was in her late teens and...
