Someone who is skilled in there chosen profession via education and experience. Puts the needs of the client first: Is not a clock watcher. Take all the time needed to provide the best services. Customer satisfaction is everything because without a satisfied customer there is no need for a professional. Do what you say and say what you do. Don’t make promises you can’t keep. Building trust is everything. Know...
A Real Letter, from an Actual Continental Hair Client. It all started with a dime-sized bald patch on the left side of our six-year old daughters head back in August. A week later, with a misdiagnosis of Ringworm, and a patch that had now doubled in size, we knew this was something much more serious. Alopecia Areata was the diagnosis given. “The Unpredictable disease”. We watched as new patches came...
Friday dawned well after I was up. The dexamethasone anti-nauseant makes me wakeful, as does the OTC Claritin to keep bone pain away, as does all the coughing from my now six-week-long cold and cough, so all the more time to wait to hear from Continental Hair. I called at 8, to leave a message. Then I checked my e-mail, and saw a note from Michael Suba, president, in response...
I have found that no matter what our age we really want to look our best. I think young people believe that old(er) people let themselves go but as I am now one of those old(er) people I can say that it is just the effects of being around a long time. We still want to look as good as we can. And hair is a big part of that,...
From my email in-box. June 14, 2013. Dear Michael, You don’t know me and I’ve never visited your shop on Avenue Road. But on March 12, 2012 my younger sister and I visited your shop at the Odette Cancer Centre at Sunnybrook in search of finding a wig that would allow her some comfort as she continued her journey through her chemotherapy treatments. My sister had been diagnosed with cancer...
Dear Michael & Staff, Thank you for all you have done for me. You not only encouraged and welcomed me to a positive and friendly environment, but gave me the confidence to feel beautiful in a wig. I guess you see it every day, but it is truly amazing when someone who has alopecia gets to walk out of the room with a fullhead of beautiful hair. I like always...
