Someone who is skilled in there chosen profession via education and experience. Puts the needs of the client first: Is not a clock watcher. Take all the time needed to provide the best services. Customer satisfaction is everything because without a satisfied customer there is no need for a professional. Do what you say and say what you do. Don’t make promises you can’t keep. Building trust is everything. Know...
From my email in-box. June 14, 2013. Dear Michael, You don’t know me and I’ve never visited your shop on Avenue Road. But on March 12, 2012 my younger sister and I visited your shop at the Odette Cancer Centre at Sunnybrook in search of finding a wig that would allow her some comfort as she continued her journey through her chemotherapy treatments. My sister had been diagnosed with cancer...
Dear Michael & Staff, Thank you for all you have done for me. You not only encouraged and welcomed me to a positive and friendly environment, but gave me the confidence to feel beautiful in a wig. I guess you see it every day, but it is truly amazing when someone who has alopecia gets to walk out of the room with a fullhead of beautiful hair. I like always...
Dear Michael: I promised some words for your blog. Here is my offering. As agreed, I would ask not to be attributed as I am not comfortable going “public” with my little piece. I will stay in the closet for awhile; I am having so much fun with peoples’ reactions. Thanks for everything. — D When adults in Canada get up in the morning, three quarters of us reach for...
A little background. I got a call from the mother of an 11 year old girl that has trichotillomania. They wanted to come in the same afternoon if possible. I saw them at 4:00. The little girl was very charming and mature and confident. Her mother explained what they had been going through in trying to find something suitable. The area that had been picked out was a 3 inch...
Another Guest Post is here…. I want to send a huge THANKS to Michael and his team at Continental Hair. As a result of cancer treatment I started significantly losing my hair in the summer of 2011. Over the course of three months I went from having a full head of hair to being almost bald. Alopecia was not a common side effect of the drug that I was on,...
