I go to conferences. Sometimes I learn something. The last few times I have been there to teach something. But the one thing that gets me is the “sales seminar”. I understand that there are many salespeople out there that do not know how to sell. Just like there are many other people out there that do not really know their jobs and need to be ‘upgraded’ and ‘motivated’. But...

Friday. Its the end of day Friday. (End of days friday?) Most people look forward to the weekend at this point. Me? I gotta work Saturday. Late weekend Mike, they call me. As the staff is filing out, looking forward to their evening plans, the phone rings. The area code on the call display is not familiar. I pick up. A silky southern accent goes in my ear. “Hello, I’m...

Last Friday I had a consultation with a woman who came to see me from out of province. She had been in email contact with one of my clients who she found on the web and since she was coming to Toronto for a conference she called ahead to see me about her thinning hair. She had classic female pattern thinning and had tried everything. We talked about her hair...

Stock shipments can be like a box of chocolates. (You know where this is going right?) When you are dealing with people on the other side of the world sometimes the slightest miscommunication can spell disaster. Fortunately disasters are rare. Quite possibly because Continental Hair has been working with roughly the same people for years and that I fly over to meet with them on a regular basis. One of...

We have a new office manager here at Continental. Her name is Mary and she is terrific. She has had a lot of experience doing this, and doing it for surgeons, so she is fitting right in very quickly. She has quite the demanding job. She not only handles what I call the ‘front desk’ with the phones and the scheduling and the register. But she also takes care of...

I got a call last week from a hair replacement centre in Los Angeles. It was kinda bizarre. At first it was one of their sales staff saying that they were having trouble with their suppliers. I told them that I had heard that many studios were dissatisfied with what they have been getting over the past few years. Then he asked me where I got my wigs and hair...