Over ten years ago I attended a meeting of hair enhancement professionals in Memphis Tennessee. That’s where I met Sharon and Travis. They have a salon down there called Studio II and have been at it for over 30 years. Travis handles the men, Sharon takes care of the women. I was just taken with their hospitality. I was wondering aimlessly through the lobby of the hotel when Sharon was...

I have been on crutches for over 2 months. I broke my leg playing hockey and even though the bone is healing nicely I also did quite a nice number on my tendons. So much so that they had to get out the Black & Decker power tools and square my ankle to my leg. Its the soft tissue that takes a long time so although there is no pain...

I go to conferences. Sometimes I learn something. The last few times I have been there to teach something. But the one thing that gets me is the “sales seminar”. I understand that there are many salespeople out there that do not know how to sell. Just like there are many other people out there that do not really know their jobs and need to be ‘upgraded’ and ‘motivated’. But...

Friday. Its the end of day Friday. (End of days friday?) Most people look forward to the weekend at this point. Me? I gotta work Saturday. Late weekend Mike, they call me. As the staff is filing out, looking forward to their evening plans, the phone rings. The area code on the call display is not familiar. I pick up. A silky southern accent goes in my ear. “Hello, I’m...

Last Friday I had a consultation with a woman who came to see me from out of province. She had been in email contact with one of my clients who she found on the web and since she was coming to Toronto for a conference she called ahead to see me about her thinning hair. She had classic female pattern thinning and had tried everything. We talked about her hair...

Stock shipments can be like a box of chocolates. (You know where this is going right?) When you are dealing with people on the other side of the world sometimes the slightest miscommunication can spell disaster. Fortunately disasters are rare. Quite possibly because Continental Hair has been working with roughly the same people for years and that I fly over to meet with them on a regular basis. One of...