I don’t play hockey anymore. Well, I can’t since my broken leg is still healing. But I do get invited to the pub by my hockey guys. So last night, after their playoff game, I went to Mayday Malones (don’t ask) and caught up with some of the old dogs. The reason I bring thins up is that several of these guys have wives. Some of them still have wives....
Stock shipments can be like a box of chocolates. (You know where this is going right?) When you are dealing with people on the other side of the world sometimes the slightest miscommunication can spell disaster. Fortunately disasters are rare. Quite possibly because Continental Hair has been working with roughly the same people for years and that I fly over to meet with them on a regular basis. One of...
We have a new office manager here at Continental. Her name is Mary and she is terrific. She has had a lot of experience doing this, and doing it for surgeons, so she is fitting right in very quickly. She has quite the demanding job. She not only handles what I call the ‘front desk’ with the phones and the scheduling and the register. But she also takes care of...
I looked at the schedule this morning just like I always do and saw that one of my consultations was a current client. I did not recognize the name so I looked it up in the computer’s files. Still nothing. That meant that the client’s last visit was over four years ago. I would have her full details on the accounts computer kept off site. So I had no idea...
A long time ago there was a hair designer in Toronto. One day a client walked in and told him of her appointment with a dermatologist. Okay, I’ll drop the fairy tale style. But this did really happen. My client was in her 20’s back then. She was very young and very attractive and still in school. But she had been thinning since she was in her late teens and...
I have a client that is undergoing chemotherapy for breast cancer. She came in last week with her sister and was very distressed. This is not unusual. And it is not unexpected. She wanted to have the same look that she has had for years, which is very long and wavy and blonde. She wanted to look EXACTLY like her. I told her that it would be insanely expensive but...
